Call Center FAQ
Nymeo representatives are available to assist you by phone! Below is a list of common questions and answers about our Call Center. However, please reach out to us if you have any other concerns!
When I call Nymeo, who answers the phone?
Nymeo employees answer the phone. You will speak with a Nymeo employee when you call our main number at 855-436-4100.
Call Center Hours:
Monday through Friday: 8 am to 7 pm
Saturdays: 9 am to 3 pm
New Call Center Hours (Effective October 1, 2019)
Monday - Thursday: 8 am to 6 pm
Friday: 8 am to 7 pm
Saturday: 9 am to 3 pm
How can I contact someone at Nymeo directly?
You can always dial a direct extension or use our dial-by-name feature available when calling
240-436-4000 or 1-855-436-4100.
If a Financial Concierge is unable answer the call, you will be told the estimated wait time in the queue. Then, you will be prompted to make a choice of either holding or taking advantage of the Call Back option. No need to wait on the phone. With this option, the system will call you back when it is your turn!
Who will help me after-hours or on holidays when Nymeo is closed?
During non-business hours or when Nymeo is closed, members may still call, however, will need to leave a voice message. Staff will return phone calls promptly the very next business day.
As always, My Nymeo Online Banking and My Nymeo Mobile Banking are available at your fingertips 24/7! You can check your balances, transfer money, pay bills, view transactions and even deposit your checks. Also, NATE or Nymeo’s Automatic Telephone Expert is available 24/7 and via the phone. Just press 1 when you call our main number at 855-436-4100 to be guided through the options.
What happens if I need emergency assistance with my credit card or debit card?
To report a stolen or lost credit card, please call 1-855-436-4100 option 3 and to report a debit card lost or stolen please call 1-855-436-4100 option 4. For added security, consider downloading the CardValet App for your credit card and/or debit card. With CardValet, you can turn your card “on or off” if you ever lose or misplace it. More information can be found here.
Why am I asked so many questions to verify my identity?
With so much control over your personal information and finances available to the caller, it is imperative that we know that we are speaking with you before we can perform any transactions.