My Nymeo Online Banking FAQs
To help you get the most out of Nymeo's My Nymeo Online Banking service, we've compiled this list of commonly asked questions. If your question is not addressed here, please send us an email and we'll respond as quickly as possible.
I am not a current My Nymeo Online Banking user. How can I sign up?
How do I change my password?
When you are logged in to My Nymeo Online Banking, click on the link that says, “Settings” in the top right corner of the page then click “Profile” and select “Password”.
How can I update my personal information?
There is a link on the My Nymeo Online Banking home page for updating your information. Click on the link that says, “Settings” in the top right corner of the page then click “Profile and select either “Address” or “Email and Phone Number”.
How do I see my account history?
To view account history, click on the tile for the account that you wish to view on the home page. The lower section of the screen will display the Transaction Details for that account.
Why does my balance show a higher amount than my available balance?
The balance of your account reflects what Nymeo currently has on record, including any held funds. Typical reasons for funds to be held include holds on deposited checks and debit card transactions that have not yet cleared your account. The available balance will display your balance minus any holds on the account. The “In Process Transactions” section of the Account Details screen will display any outstanding transactions that have not yet cleared. This does not reflect outstanding checks or pending automatic debits.
Can I make a payment to my Nymeo loan in My Nymeo Online Banking?
Yes. Go to Transfers and choose the From and To accounts in order to make a payment on a Nymeo loan within the same account. From here, you may choose to do a one-time transfer or recurring transfers to pay your Nymeo loans.
Can I make a transfer between my Nymeo accounts? What about a transfer to someone else’s account?
Yes, you can do both. To transfer funds between your Nymeo accounts, go to the Transfers option, then select either a one-time or a recurring transfer. To transfer funds to someone else’s account, you must speak to a Financial Concierge to set up the other account as a cross-account.
What happens if I set up recurring transfers but then I want to change or delete them?
Under the Transfers tab, the bottom of the screen displays Scheduled Transfers. Click the “Delete” link to remove a recurring transaction.
Can I sign up for Bill Pay through My Nymeo Online Banking? Can I cancel my Bill Pay enrollment through My Nymeo Online Banking?
You can sign up for Bill Pay through My Nymeo Online Banking. Go to Pay Bills in the top toolbar and select Enrollment Options. From there, you will be guided through the setup process. To cancel Bill Pay, contact us.
Can I apply for a Nymeo loan through My Nymeo Online Banking?
To apply for a loan online you will need to be on the home page of the Nymeo website and click the button Apply for a Loan. You do not need to be logged into My Nymeo Online Banking to apply for a loan.
Can I open other share accounts in My Nymeo Online Banking?
Yes. From the Services section on the My Nymeo Online Banking home screen, click the link for “Online account opening”. Here you may open share certificates as well as sub-savings and club accounts. It may take up to 48 hours for you to view the new share account within My Nymeo Online Banking.
Can I sign up for eStatements through My Nymeo Online Banking?
Yes. Click on an account tile on the home screen then click the link for “Statements”. After reviewing the terms and conditions, you may indicate here your preference for either paper statements received by U.S. mail or electronic statements.
Can I manage my Visa account through Online Banking?
Yes! Log into My Nymeo Online Banking and select the tile for the Visa credit card. This will allow you to view up-to-the-minute Visa activity, the current balance, and UChoose Rewards information. For information on paying off your entire Visa balance, please contact us.
Can I set-up alerts for my account using My Nymeo Online Banking?
Yes. Go to “Setting” and choose Alerts. Text alerts can also be set-up; however, you must first register for Mobile banking by accessing the “Mobile” tab at the top of the home page.
What should I do if I get an error message?
Please contact us for assistance. Call 240-436-4000 or 1-855-436-4100 toll-free, or email us.