Upcoming Call Center Hour Changes
Effective on July 17th, 2017, when you call Nymeo during business hours, you will speak with a Nymeo Financial Concierge and not a representative from a third-party call center. Based on member feedback, we are discontinuing our 24/7 third-party call center. Members told us that they prefer the personal service they receive from a Nymeo Financial Concierge rather than a representative from an outsourced call center. Thank you for this feedback, and we hope this new and improved method of service will better meet your needs. Below is a list of common questions and answers. However, please reach out to us if you have any other concerns.
Common Questions & Answers
When I call Nymeo, who will answer the phone?
Effective July 17th, 2017, you will speak with a Nymeo employee when you call our main number at 855-436-4100.
The new Call Center hours effective July 17th are below.
Nymeo Call Center Hours Monday through Friday: 8 am to 7 pm
Saturdays: 9 am to 3 pm
Should I expect an increase in wait time to be helped now?
If a Financial Concierge is unable answer the call, you will be told the estimated wait time in the queue. Then, you will be prompted to make a choice of either holding or taking advantage of a new Call Back option. No need to wait on the phone. With this option, the system will call you back when it is your turn!
Who will help me after-hours or on holidays when Nymeo is closed?
During non-business hours or when Nymeo is closed, members may still call, however, will need to leave a voice message. Staff will return phone calls promptly the very next business day. As always, My Nymeo Online Banking and My Nymeo Mobile Banking are available at your fingertips 24/7! You can check your balances, transfer money, pay bills, view transactions and even deposit your checks. Also, NATE or Nymeo’s Automatic Telephone Expert is available 24/7 and via the phone. Just press 1 when you call our main number at 855-436-4100 to be guided through the options.
What happens if I need emergency assistance with my credit card or debit card?
To report a stolen or lost credit card, please call 1-855-436-4100 option 4 and to report a debit card lost or stolen please call 1-855-436-4100 option 5. For added security, consider downloading the CardValet App for your credit card and/or debit card. With CardValet, you can turn your card “on or off” if you ever lose or misplace it. More information can be found here.
Why is Nymeo discontinuing the third party call center?
We are discontinuing our third party vendor to provide our members with personalized customer service and first-call resolutions.